Neurotic
Program
A loyalty program designed for those who know they won't stop.
How it works
Every R.I.E.N. account holder is automatically enrolled in the Neurotic Program from their first purchase.
Your level is calculated from your total spend. It rises automatically with every confirmed acquisition.
To keep your level, at least one order per year is required. Without activity for 12 months, you drop one rank.
The Incurable level is by invitation only. It can never be lost nor auto-calculated.
The Levels
Undiagnosed
€0- Private sales access
- Drops preview
- Free shipping
- Limited drops access
- Personalised gifts
- Personal Shopping
Ordinary
€1 – 500- Private sales access
- Drops preview
- Free shipping
- Limited drops access
- Personalised gifts
- Personal Shopping
Welcome discount — 5% off your next acquisition.
Confirmed
€500 – 1,500- Private sales access
- Drops preview
- Free shipping
- Limited drops access
- Personalised gifts
- Personal Shopping
Priority support — your requests are handled first.
Chronic
€1,500 – 3,000- Private sales access
- Drops preview
- Free shipping
- Limited drops access
- Personalised gifts
- Personal Shopping
Priority dispatch, no minimum. Early access to collection pre-sales.
Aggravated
€3,000 and over- Private sales access
- Drops preview
- Free shipping
- Limited drops access
- Personalised gifts
- Personal Shopping
Access to private events. Exclusive capsule collections.
Incurable
By invitation- Private sales access
- Drops preview
- Free shipping
- Limited drops access
- Personalised gifts
- Personal Shopping
Direct assistance. Special access to products & events. Fully personalised benefits.
Detailed benefits
| Benefit | 00 | 01 Ordinary | 02 Confirmed | 03 Chronic | 04 Aggravated | 05 Incurable |
|---|---|---|---|---|---|---|
| Private sales access | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Welcome discount | — | 5% | — | — | — | — |
| Drops preview | — | — | ✓ | ✓ | ✓ | ✓ |
| Free shipping | — | — | ✓ | ✓ | ✓ | ✓ |
| Priority support | — | — | ✓ | ✓ | ✓ | ✓ |
| Limited drops access | — | — | — | ✓ | ✓ | ✓ |
| Priority dispatch | — | — | — | ✓ | ✓ | ✓ |
| Personalised gifts | — | — | — | — | ✓ | ✓ |
| Access to private events | — | — | — | — | ✓ | ✓ |
| Personal Shopping | — | — | — | — | — | By invitation |
Your diagnosis awaits.
Create an account or sign in to view your level and access your benefits.